Meet our Staff
Margot B. Carter, Executive Director
Phone: 828.894.2988, ext 101
Email: [email protected]
Margot Carter joined Outreach in 2016 as Communications, Marketing and Development Director and is now the organization's fifth Executive Director in its 35 year history. Margot holds a BA in English and minors in Public Relations, Mass Media and Organizational Communications from the University of North Carolina at Charlotte and a Certificate of Nonprofit Management from Duke University. Prior to employment at Outreach, Margot worked in the financial industry for 18 years with First Union National Bank and Bank of America. Margot resides in Tryon with her husband, Polk County native, Robert Carter and two children, daughter Rollins, a student at UNC-Charlotte and son Lawson, who attends UNC-Chapel Hill.
Phone: 828.894.2988, ext 101
Email: [email protected]
Margot Carter joined Outreach in 2016 as Communications, Marketing and Development Director and is now the organization's fifth Executive Director in its 35 year history. Margot holds a BA in English and minors in Public Relations, Mass Media and Organizational Communications from the University of North Carolina at Charlotte and a Certificate of Nonprofit Management from Duke University. Prior to employment at Outreach, Margot worked in the financial industry for 18 years with First Union National Bank and Bank of America. Margot resides in Tryon with her husband, Polk County native, Robert Carter and two children, daughter Rollins, a student at UNC-Charlotte and son Lawson, who attends UNC-Chapel Hill.
Georgia Ballard, Food Pantry Programs Manager
Phone: 828-894-2988, ext 104
Email: [email protected]
Georgia Ballard is Outreach's Food Pantry Programs Manager. Georgia is responsible for all food pantry programs including Backpack Snacks, EATS, Firewood, Diapers and Good360 Gift in Kind programs. Georgia also serves as Outreach's representative with the Summer Food Program developed for Polk County students and their families. Georgia started working with Outreach in February 2022.
Kathy Byrd, Receptionist & Client Specialist
Phone: 828-894-2988, ext 100
Email: [email protected]
Kathy is Outreach's Receptionist and works in our Intake office. She works closely with Outreach volunteers and clients.
Cliff Cameron, Food Pantry Operations Manager
Phone: 828-894-2988, ext 104
Email: [email protected]
Cliff Cameron is Outreach's Food Pantry Operations Manager. Cliff is responsible for the day to day management of our food pantry which includes organizing and leading the daily operations of our food pantry, ordering food for our pantry shelves and other food related programs, working with our volunteers and spending time with clients. Cliff, an experienced Executive Chef, was born in Baton Rouge LA, grew up in Charlotte NC and moved to Polk County over a decade ago with his wife, Polk County native, Stewart and two sons, Coble and Callaway.
Ray Norden, Accounting Support
Phone: 828.894.2988, ext 106
Email: [email protected]
Ray Norden is Outreach's Accounting Associate. Ray provides part time support with day to day bookkeeping tasks. Ray has a long and tenured background in the financial industry. Ray, a former professional polo player, lives with his wife Cindy, their dogs and horses on their farm in upstate South Carolina.
Jessica Pace, Bookkeeper & Database Manager
Phone: 828.894.2988, ext 107
Email: [email protected]
Jessica Pace is Outreach's Bookkeeper. Jessica handles the day to day bookkeeping and financial reporting. Additionally, she is manages our client, donor & volunteer databases. Jessica started working with Outreach in April 2022. She is a native of Polk County and has been an avid non-profit volunteer in our community for many years. Prior to employment at Outreach, Jessica managed her family's construction business while raising three children, Cameron, Noah and Elena. Jessica enjoys cooking, hiking, reading and spending time with family and friends.
Jessica Pace, Bookkeeper & Database Manager
Phone: 828.894.2988, ext 107
Email: [email protected]
Jessica Pace is Outreach's Bookkeeper. Jessica handles the day to day bookkeeping and financial reporting. Additionally, she is manages our client, donor & volunteer databases. Jessica started working with Outreach in April 2022. She is a native of Polk County and has been an avid non-profit volunteer in our community for many years. Prior to employment at Outreach, Jessica managed her family's construction business while raising three children, Cameron, Noah and Elena. Jessica enjoys cooking, hiking, reading and spending time with family and friends.
Michelle Reedy, Client Services & Life Works Case Manager
Phone: 828.894.2988, ext 102
Email: [email protected]
Michelle Reedy is Outreach's Client Services Manager. Michelle's responsibilities include client intake and case management for our Life Works program. Additionally, Michelle temporarily oversees our home repair programs and serves as the primary point of contact for tenants living in our rental housing neighborhood, Horse Creek Village. Michelle has worked with Outreach since 2007. Prior to her time with Outreach, she worked with the Polk County Department of Social Services. Michelle has a broad background in social work, including experience managing client programs.
Cathy Rogerson, Volunteer & Events Manager
Phone: 828.894.2988, ext 103
Email: [email protected]
Cathy Rogerson is Outreach's Volunteer & Events Manager. Cathy has a heart for nonprofit service and volunteering. After graduating from LSU, she served as an Americorps volunteer in Massachusetts. She has spent twenty years in nonprofit work and earned a Master's Degree in Nonprofit Management from the University of Central Florida. Cathy has lived in Polk County since 2012 with her husband Kevin and two sons, Ryan and Alex.
Cathy's primary responsibilities include Volunteer recruitment, retention and appreciation as well as coordinating and planning Outreach Events.